MB FINANCIAL BANK, N.A.
IBANKMB.COM INTERNET BANKING AND BILL PAY AGREEMENT
(Please read this Agreement and retain it for your records)
IMPORTANT INFORMATION ABOUT THIS AGREEMENT:
YOU ARE PREPARING TO RECEIVE REQUIRED CONSUMER DISCLOSURES IN AN ELECTRONIC FORM. THEREFORE, THIS AGREEMENT SERVES
THE FOLLOWING TWO PURPOSES:
- TO OBTAIN YOUR AFFIRMATIVE CONSENT TO RECEIVE THE REQUIRED CONSUMER DISCLOSURES IN ELECTRONIC FORM AND PROVIDE YOU
WITH A CLEAR AND CONSPICUOUS STATEMENT ABOUT YOUR RIGHTS IN REGARD TO RECEIVING ELECTRONIC CONSUMER DISCLOSURES AS
OUTLINED IN THE ELECTRONIC RECORDS AND SIGNATURES IN COMMERCE (E-SIGN) ACT, AND;
- TO PRESENT YOU WITH THE REQUIRED CONSUMER DISCLOSURES FOR IBANKMB.COM INTERNET BANKING AND BILL PAY
CONSENT TO RECEIVE ELECTRONIC DISCLOSURE
BY CLICKING THE "I ACCEPT" BUTTON BELOW YOU ARE AFFIRMATIVELY CONSENTING TO RECEIVE THE REQUIRED DISCLOSURE IN ELECTRONIC
ibankmb.com Internet Banking and Bill Pay is an electronic internet based service ("Service"). Therefore, you
understand that this Agreement will be entered into electronically.
- You have the right to have this disclosure provided or made available on paper or in non-electronic form;
- You have the right to withdraw the consent to have the disclosure provided or made available in an electronic form,
but this will result in the termination of your ibankmb.com Internet Banking and Bill Pay;
- The consent to receive electronic consumer disclosures applies to all future required consumer disclosures in
connection with ibankmb.com Internet Banking and Bill Pay;
- You can update your electronic contact information by using the Customer Service function within the service or
calling Telephone Banking number noted in this document;
- After clicking the "I ACCEPT" button, you may request a paper copy of this consumer disclosure for a fee of $25.00 by
calling Telephone Banking number noted in this document;
- You understand that to access and retain this disclosure and to use ibankmb.com Internet Banking and Bill Pay, you
must have the following: a PC with an Internet browser that has "cookies" enabled and supports 128 bit encryption, an
Internet connection for the PC, an e-mail address, and either a printer or sufficient electronic space to store this
Electronic Contact Information
In order to keep you informed of changes to this disclosure, we must distribute the new disclosure to you when changes
are made. We will distribute the new disclosure via an in-session message to your bill pay profile within ibankmb
Internet Banking and Bill Pay or to the electronic mail address you register with ibankmb.com Internet Banking and Bill
Pay. In order to ensure timely notification of any changes, please notify us on a timely basis of a change in your
electronic mail address or physical mail address.
This ibankmb.com Internet Banking and Bill Payment Agreement ("Agreement") is between MB Financial Bank, N.A. ("MB") and
each customer who has enrolled in ibankmb.com Internet Banking and Bill Pay, together with any person you have authorized
to use or access ibankmb.com Internet Banking and Bill Pay on your behalf.
SECTION I – SERVICE DESCRIPTION, FEATURES, FEES, AND LIMITATIONS
Ibankmb.com Internet Banking and Bill Pay is generally accessible 24 hours a day, seven days a week. If a request to
transfer funds through ibankmb.com Internet Banking and Bill Pay is completed before 7:00 p.m. on a Business Day, the
transfer will be posted to your Account the same Business Day. If a request to transfer funds is completed after 7:00
p.m. on a Business Day or anytime on a Saturday, Sunday or Bank Holiday, the transfer will post to your Account the
following Business Day. ibankmb.com Internet Banking and Bill Pay may be inaccessible for a reasonable period weekly to
perform system maintenance, during those times you may use the Bank’s Telephone Banking facility or an ATM or a Branch to
conduct your transactions. We reserve the right to suspend or terminate access to ibankmb.com Internet Banking and Bill
Pay for any reason without notice.
Business Day Definition
Business Day means any day other than a Saturday, Sunday or Bank Holiday.
Account means a bank Account, including a Credit Account or Deposit Account, you have or may have at MB that you have
designated for access under the Service and which is an Eligible Account. The applicable Account Disclosure Information
booklet, Our Relationship, also governs each of your Accounts at MB.
The internet banking service allows you to perform the following activities on eligible accounts:
- Review activity and recent transactions.
- Transfer funds among eligible accounts.
Bill Payment Service
The bill payment service allows you to pay bills out of a designated account on a one-time or periodic basis to payees
that you designate subject to the limitations described below.
BILL PAYMENT LIMITS
You may not schedule a single bill payment for greater than $25,000.00.
"SEND ON" DATE vs. "DELIVER BY" DATE
When scheduling a bill payment, note the difference between the 'SEND ON' date and the "DELIVER BY" date. The "SEND ON"
date is the date we will attempt to deduct the payment amount from your designated account. If the attempted deduction
fails because you did not have enough funds in your designated account, we will send you an email so indicating. If the
second attempted deduction is not successful, the transaction will be cancelled and you will be responsible for
rescheduling. If the second attempted deduction is successful, the payment will be processed and remitted to the payee,
however the “DELIVER BY” date will be one Business Day later. If you receive an email because the first attempted
deduction was not successful, you should access ibankmb.com Internet Banking and Bill Pay to determine the date of the
second deduction attempt.
If you schedule a payment with the "SEND ON" date as the current date, you must have adequate available funds in your
account at the time the payment is scheduled. The funds will be deducted shortly after you log out of the online
session. If you schedule a payment with the "SEND ON" date in the future, there must be adequate available funds in your
account when we attempt the deduction. This can occur anytime between 11:01 a.m. and 3:00 p.m. CST on the "SEND ON"
The "DELIVER BY' date is the date that you can expect the payee to receive your payment. The "DELIVER BY" date for
your payment should be no later than the due date the payee has indicated for the payment.
If a properly scheduled payment is not received and posted on time by the payee, we will attempt to remove any late fees
or assessed finance charges (finance charges are calculated based on your payment amount rather than your entire
balance). If the payee is unwilling or unable to remove the fees and charges, then, we will pay the fees and finance
charges directly to the payee. In addition, we will attempt to add a note of explanation to your account to ensure that
the situation does not negatively impact your credit rating.
The Payment Guarantee applies to late fees and/or finance charges associated with the late posting of a payment,
provided that the following conditions are met:
- 1.The payment was scheduled to be delivered on or before the due date of your bill, excluding any grace periods.
- 2.The payment was not made to a prohibited payee (see below) or the following type of payee:
- Payments to payees located in the Armed Forces Postal Codes, such as AE & AP
- Payments to settle securities transactions
- Payments to payoff special or delayed financing for purchases
- Payments to credit counseling agencies who pay creditors on your behalf
- 3.The information supplied by you is correct (payee name and address, your name and account number as it appears on
the payee's records).
- 4.You had sufficient available funds in your account during our first deduction attempt on the "SEND ON" date.
We will only be responsible for the direct fees or finance charges associated with the late payment. We will not be
responsible for any other consequential, special, indirect, incidental, punitive, exemplary damages, costs, expenses or
losses that might arise from the late payment.
We will not process payments on your behalf to payees meeting any of the following criteria:
- Designated by the Office of Foreign Asset Control as being a prohibited payee
- Having an address outside of the United States (except for APO)
- Court-ordered payments such as alimony, child support, speeding tickets, etc.
- Tax entities
- Collection agencies
If a payment to a prohibited payee is inadvertently processed, the payment guarantee outlined above does not apply to
that payment, and we reserve the right to not process a payment to that payee in the future.
CANCELLING BILL PAYMENTS
We may cancel a bill payment if we have reasonable belief that the payment is fraudulent. If we cancel a payment, we
will attempt to contact you to inform you of this action.
You may cancel an outstanding bill payment at anytime through ibankmb.com Internet Banking and Bill Pay. Bill
payments are considered outstanding until the "SEND ON" date.
You can cancel a "recurring" transaction verbally or in writing no later than 3 business days before the "SEND ON"
date of the transaction by contacting Telephone Banking at the address or phone number listed in this Agreement. If you
call, we may also require you to put your request in writing and provide it to us within 14 days. The notice must detail
whether the cancellation applies to only one of the recurring transactions, or all transactions in the recurring stream.
INTERNET EMAIL NOTIFICATIONS
It is important to keep a current internet email address on file with us, as we use this to communicate important
security events about your account to you such as:
- Password changes
- User ID changes
- Internet email address changes (sent to old and new addresses)
- Adding new payees
We may terminate your access to ibankmb.com Internet Banking and Bill Pay (i) if you have not accessed the service in
longer than 13 months or (ii) for any reason, at anytime. We will attempt to notify you in advance, but we are not
obligated to do so.
You may not terminate your access to ibankmb.com Internet Banking and Bill Pay if you have outstanding bill payments
scheduled. If you have no outstanding bill payments you can terminate your access by contacting Telephone Banking at the
address or phone listed in this Agreement.
If MB initiates any legal action to collect money owed to MB under this Agreement, including any counterclaim, you agree
to pay all costs incurred by MB for such action, including any reasonable attorney’s fees.
SECTION II – WARRANTIES AND RESPONSIBILITIES
CUSTOMER RESPONSIBILITIES AND WARRANTIES
You are responsible for keeping your user id, password, and account data confidential. We are entitled to act on
transaction instructions received through your user id and password. Our Telephone Banking personnel are entitled to act
on instructions after they have properly authenticated the caller according to our internal procedures.
If any of the accounts that you register on ibankmb.com Internet Banking and Bill Pay is a joint account, you confirm
that your joint account holder has consented for you to register and use that account with ibankmb.com Internet Banking
and Bill Pay. We will terminate your use of ibankmb.com Internet Banking and Bill Pay if any joint account holder
notifies us that (i) they never consented to your registration of and use of the joint account with ibankmb.com Internet
Banking and Bill Pay (ii) the joint account can no longer be operated on your instructions alone, or (iii) the joint
account holder is withdrawing consent for you to operate the joint account.
You warrant and represent that the information you are providing to us is true, correct and complete.
You agree not to impersonate any person or use a name that you are not authorized to use. You agree to promptly update
your registration records if your e-mail address or other information changes.
You warrant that you will not use ibankmb.com Internet Banking and Bill Pay for any purpose that is unlawful or is not
permitted, expressly or implicitly, by the terms of this Agreement or by any applicable law or regulation. You further
warrant and represent that you will not use the Service in any manner that could damage, disable, overburden, or impair
ibankmb.com Internet Banking and Bill Pay or interfere with any other party’s use and enjoyment of ibankmb.com Internet
Banking and Bill Pay.
MB FINANCIAL BANK'S RESPONSIBILITIES AND WARRANTIES
If we do not provide a bill payment instruction on time, if we cause an incorrect amount to be removed from an account or
if we cause funds from an account to be transferred to any account other than the account or payee’s account specified in
the applicable bill payment instruction, we shall be responsible for returning the improperly transferred funds and/or
for directing any misdirected funds to the proper account or intended payee’s account.
We are liable for any losses and damages arising from our gross negligence or willful misconduct or if we breach a
representation or warranty to you.
Limits of MB Financial Bank's Responsibilities
EXCEPT AS EXPRESSLY SET FORTH ON OUR WEB SITE OR IN THIS AGREEMENT, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS.
WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND RESULTING
FROM THE USE OF OR THE INABILITY TO USE IBANKMB.COM INTERNET BANKING AND BILL PAY, INCLUDING DAMAGES FOR LOSS OF PROFITS,
USE, DATA OR OTHER INTANGIBLES, EVEN IF WE HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Privacy and Security
Policy" links on the Log In page for ibankmb.com Internet Banking and Bill Pay. As is more fully described in the
"Security Policy" link, we have multiple levels of security that have been designed especially for us and all of your
personal and financial information will be placed on a secure portion of our website. We do not use any persistent
"cookies" on the browser to store any personal information.
your account or the bill payments you make:
- Where it is necessary for completing bill payments, or
- In order to comply with government agency or court orders, or
- If you give us your written permission.
SECTION III – ERRORS / CORRECTIONS / CLAIMS
The Electronic Fund Transfers disclosure provisions within this Agreement do not apply to any accounts other than
consumer accounts as defined by the Electronic Fund Transfers Act and Regulation E.
Notify us AT ONCE if you believe your password has been lost or stolen or if you believe someone has scheduled payments
or may schedule payments or otherwise use your account without your permission. Telephoning us at 1 888-i-bank-mb
(1.888.422.6562) promptly is the best way to protect yourself from possible losses.
You could lose all of the money in your account (plus your maximum overdraft line of credit). However, if you tell us
within two Business Days, you can lose no more than $50 if someone used your password without your permission. If you do
NOT tell us within two Business Days after you learn of the loss or theft of your password, and we can prove we could
have stopped someone from using your password without your permission if you had told us, you could lose as much as
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell
us at once. If you do not tell us within 60 days after the statement was made available to you, you may not get back any
money you lost after the 60 days, if we can prove that we could have stopped someone from taking the money if you had
told us on time.
Error Reporting Process
In case of errors or questions about ibankmb.com Internet Banking and Bill Pay funds transfers or incorrect statements,
write to us at the address listed in this Agreement or telephone us at 888-i-bank-mb (1.888.422.6562). We must hear from
you no later than 60 days after we made available to you the FIRST statement on which the problem or error appeared. If
a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
In your communication of the potential error or question,
- 1.Tell us your name, and the account number of the Account to which the error relates.
- 2.Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is in
error or why you need more information.
- 3.Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days.
We will determine whether we committed an error within 10 Business Days after we hear from you and will correct any error
promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question.
If we take the additional 45 days, we will adjust the applicable accounts within 10 Business Days for the amount you
believe is in error, so that you or your intended recipient will have use of the money during the time it takes us to
complete our investigation. If we ask you to put your question or complaint in writing and we do not receive it within
10 Business Days, we may not adjust the applicable accounts.
We will tell you the results within 3 Business Days after completing our investigation. If we decide that we did not
make an error, we will send you a written explanation. You may ask for copies of the documents we used in our
We are not responsible for errors, delays and other problems caused by or resulting from the action or inaction of
other financial institutions. Although we will try to assist you in resolving any such problems, you understand that any
such errors, delays or other problems are the responsibility of the relevant financial institution or the intended
recipient of funds. Any rights you may have against a financial institution for such errors, delays or other problems
are subject to the terms of the agreements you have with such financial institution, including any time limits during
which complaints must be made.
MB may assign this Agreement to its parent corporation or to any now-existing or future direct or indirect subsidiary of
its parent corporation. MB also may assign or delegate certain of its rights and responsibilities under this Agreement to
independent contractors or other thirst parties.
This Agreement and any changes to it by MB, constitutes the entire understanding between MB and you with respect to the
subject matter of this Agreement.
MB and you are still bound by the terms, conditions and fees imposed by any other agreements that you have entered into
with MB, unless such terms, conditions and fees have been explicitly changed by this Agreement.
MB shall not be deemed to have lost any of its rights because they have not been exercised.
Invalidity of any Provision
If any provision stated in this Agreement or in any applicable Account agreement is held to be unenforceable, the
remaining provisions shall remain in effect.
The following rules will apply to the extent there is no applicable federal law or regulation. If the Account or Service
you are accessing via the ibankmb.com internet banking and bill pay is maintained through MB, this Agreement will be
governed by and interpreted in accordance with the laws of the State of Illinois.
Certain Business Deposit Accounts and all Consumer Deposit Accounts are eligible to be accessed using ibankmb.com
Internet Banking and Bill Pay. Credit Accounts eligible to be accessed using ibankmb.com include, but are not limited to
Home Equity Loans, Secured and Unsecured Personal Loans, and Automobile Loans.
MB Contact Information
Telephone us at: 1 888-i-bank-mb (1.888.422.6562)
Write to us at:
MB Financial Bank
Attn: ibankmb.com Internet Banking and Bill Pay
6111 N. River Rd.
Rosemont, IL 60018