This is a list of the most frequently reported sign in problems. If you have followed the instructions to access the service and you still cannot log in to your account, please review this information. If you cannot resolve your problem here, please contact Member Service for assistance at 1 (800) 692-2274.
If you have forgotten your password, the "Forgot Password" feature will allow you to Sign In and change your password. To change your password, follow these steps:
Please enter your first and last name exactly as it appears on your statement.
Once your password has been changed, you will receive immediate access to your online accounts. If you have questions regarding these steps, please contact Member Service at 1 (800) 692-2274.
Your registration may still be pending or your registration has been delayed. Please try again later. If the problem persists, please contact Member Service for assistance at 1 (800) 692-2274.
Your browser saves a copy of Web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to log in. Try emptying your cache. (See your browser help for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try logging in again.
Occasionally our CU Online network experiences an outage. This is similar to an ATM machine that is out of order. You may not be able to log in until the problem is resolved. In most cases, an error message will be displayed.
In order for your browsing experience to be enjoyable, your browser must be compatible with our list of supported browsers. Please see our list of supported browsers.
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